Content/Copy/Technical Writer

Checking for grammatical errors, spelling mistakes, and typos in the text. Verifying consistent language usage, style, and formatting throughout the document. Confirming correct usage of punctuation marks and capitalization rules. Following specific style guides (e.g., APA, MLA) to maintain the required writing conventions.

With my experience as a Technical Writer I helped: Manage and maintain the external help center and internal knowledge base of a global leader in the field of technology, ensuring that all content is up-to-date, accurate, and easily accessible to customers and associates. Publish announcements and notifications to users about updates, changes, and new features. Collaborate with cross-functional teams, such as engineering, product management, marketing, and legal, to ensure that documentation is aligned with product releases and updates. Analyze user feedback to identify areas for improvement and implement changes accordingly.

With nearly a decade of experience in the Customer Service industry, I've developed a deep understanding of client needs and preferences. Over the years, I've honed my skills in communication, problem-solving, and conflict resolution, ensuring that each interaction leaves a positive impact on the customer. My extensive background allows me to effectively anticipate and address customer concerns, fostering lasting relationships built on trust and satisfaction.

Researching for content ideas and information. Creating interesting topics from trends and audience needs. Editing content for clarity, correctness, style, and SEO. Improving content based on feedback. Following brand and style guidelines.

I have mastery over Google Workspace apps and the ecosystem, as it is the main platform I've used for productivity every day since 2017.

Planning and scheduling posts using tools. Checking how posts are doing and changing when needed. Answering and managing messages and comments in Facebook, Twitter, Instagram, and YouTube. Dealing with problems to keep our brand looking good.

Designing different visuals like social media posts, presentations, logos, etc. on Google Slides, PowerPoint, Online Tools, and Canva. Changing templates to fit the project's needs and style. Picking the right images and icons to make designs better. Making sure to finish designs on time and keep them high-quality.

Engaging with customers and promptly providing assistance in response to their queries and concerns via chat. Offering detailed and accurate information about products or services offered by the company. Diagnosing problems customers encounter and providing step-by-step guidance to resolve their issues. Assisting customers with placing orders, order tracking, cancellations, and modifications. Communicating in a courteous, clear, and professional manner, adhering to the company's brand image and standards.

I help create instructional material such as self-guided e-Learning courses and training materials like training decks and facilitator's guides.