Email and Chat Suppor Shopify|Customer Support Management

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 24th, 2025 (yesterday)

Member Since

August 2nd, 2016

Profile Description

Welcome to My Profile! Let's Elevate Your Customer Service Experience! My mission is to help business owners like you establish and maintain seamless connections with your customers throughout their purchase journey. By bridging the gap between your brand and your customers, we can enhance their experience, reduce frustration, and foster long-term loyalty.
Applications I'm Proficient With:
Gorgias
Zendesk
Helpscout
Shopify
WooCommerce
Shipstation
Google Apps
Microsoft Apps
Trello
ClickUp
Asana
I cannot help everybody, but we may be a great fit if you are thinking:
- Customers are the lifeblood of their business and you need to help them no matter what. 
- You do not have time to reply to customers all day. 
- You need to focus on other aspects of your business in order to grow.
- You need to maintain the customer's trust and don't want to them have the feeling of being ignored.
- You don't want to your customer wait for a response and a competitor to steal the customer.
Working with me, you will
- Save Valuable Time - By entrusting me to handle customer order inquiries and issues, you can reclaim the time spent on customer support tasks, allowing you to concentrate on core aspects of your business.
- Focus on Growth - With more time and energy at your disposal, you can redirect your efforts toward business expansion, product development, marketing, and strategic planning.
- Enhanced Customer Satisfaction - A well-handled customer support system leads to happier customers, which, in turn, can boost repeat business and word-of-mouth referrals.
- Consistency in Service - I will ensure that every customer interaction is consistent, reflecting your brand's values and commitment to exceptional service, no matter when or how customers reach out.
- Reduced Stress - The peace of mind that comes from knowing customer concerns are being addressed professionally allows you to reduce stress and maintain a healthier work-life balance.
- Scalability - As your business grows, you can trust that I will adapt to the increasing demand for customer support, ensuring that your customer service remains efficient and effective
- Cost-Efficiency - Outsourcing customer support to a dedicated professional can often be more cost-effective than hiring and training in-house staff, particularly if your customer support needs fluctuate.
- Reputation Management - Swift and effective handling of customer issues can prevent negative reviews or social media backlash, safeguarding your online reputation.
Not every business is my client, though - some signs we were not a good fit include:
- Financial Instability
- Lack of Respect for Others
- No Defined Core Values
- Unrealistic Expectations
- Undefined Vision of their business
- Trust Issues
-With over a decade of experience in the customer service industry, I bring a wealth of expertise and a proven track record of success to the table. Throughout my career, I have had the privilege of assisting e-commerce stores across a wide range of niches, demonstrating adaptability and a deep understanding of various market dynamics.
Dropshipping: I have effectively supported dropshipping businesses by optimizing customer interactions, streamlining order processes, and enhancing overall customer satisfaction.
Vape Products: In the vaping industry, I have helped businesses navigate the unique challenges related to age restrictions, product inquiries, and compliance with regulations, ensuring a smooth customer experience.
Print on Demand: With print-on-demand businesses, I have focused on order tracking, customization options, and resolving potential issues swiftly to maintain a high level of customer loyalty.
Waterproof Shoes: Serving the waterproof shoe niche, I have assisted in addressing customer concerns related to sizing, materials, and product durability, resulting in increased customer trust.
Cannabis Products: In the rapidly evolving cannabis industry, I have provided support that adheres to legal requirements while ensuring customers receive accurate information about products and policies.
THINK WE ARE A GOOD FIT? Feel free to send a customized message and SELECT ME for your project!