Mary
VA | Inbox Manager | Customer Service (Chat, Email , Phone)
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
November 25th, 2024 (today)
Member Since
February 22nd, 2024
Profile Description
I'm a budding freelancer and a full-time Business Transformation Specialist with extensive experience in Customer Service. I started in Voice accounts as a Collections Rep, Technical Support Rep, then transitioned to back office support, mostly communicating through
Top Skills
Customer Support
Experience: 5 - 10 years
Communications - fluent in both verbal and written communications Technical skills - proficient in office tools like MS Word, Excel, Powerpoint, Teams, Zoom, Google Docs and Google Sheets. Critical Thinking and Problem Solving skills Typing skills - 60 wpm Multi-tasking skills Been a collections agent for a US bank, technical support agent for a US telco company for more than 9 years, handling concerns and inquiries through phone and email channels.
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Office and Administration » Transcription » Typing
Experience: 5 - 10 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
I can speak and converse in English very well. I used to work for a US-based telco, providing support through inbound phone calls from their customers.
Office and Administration » Leadership
Experience: 5 - 10 years
I became a BPO team lead in 2015, and got promoted to a senior team lead role in 2021. This role has allowed me to develop my interpersonal skills, coaching, presentation, research, organizational, and time management skills.
Office and Administration » Time Managment
Experience: 5 - 10 years
Office and Administration » Google Workspace
Experience: 1 - 2 years
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taytay, Rizal
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 43
- Influence: 11
- Steadiness: 25
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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