VA | Inbox Manager | Customer Service (Chat, Email, Phone)

Communications - fluent in both verbal and written communications Technical skills - proficient in office tools like MS Word, Excel, Powerpoint, Teams, Zoom, Google Docs and Google Sheets. Critical Thinking and Problem Solving skills Typing skills - 60 wpm Multi-tasking skills Been a collections agent for a US bank, technical support agent for a US telco company for more than 9 years, handling concerns and inquiries through phone and email channels.

I can speak and converse in English very well. I used to work for a US-based telco, providing support through inbound phone calls from their customers.

I became a BPO team lead in 2015, and got promoted to a senior team lead role in 2021. This role has allowed me to develop my interpersonal skills, coaching, presentation, research, organizational, and time management skills.