CUSTOMER SUPPORT| LEAD GENARATION SPECIALIST | RECEPTIONIST

• Research, track, maintain and update leads • Make outgoing calls to develop new business • Contact prospects to qualify leads • Direct email marketing to key clients and prospects • Research and maintain lead generation database • Conduct customer research • Conduct client or market surveys to obtain information about potential leads • Participate in the preparation of proposals and / or sales presentations • Provide accurate and timely information to management • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

4 years solid Admin Receptionist experience - Answer incoming calls, professional and timely manner - Accommodate special requests from conference center guests such as making copies, sending faxes - Perform other responsibilities as directed Mall Manager such as, filing, and other clerical duties . - Answer multiple phone lines, discerning the caller’s needs and transfers call to appropriate staff or take messages as required - Order and maintain office supplies - Maintain conference room calendar and schedule to avoid overlapping or double booking - Book appointment and schedule meetings for the Mall Manager - Coordinate office equipment maintenance with vendors - Provide support to multiple departments to assist with special project

Top 1 Overall agent - Diagnosed and resolved technical hardware and software issues involving internet connectivity - Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps - Handled trouble tickets with support interventions for urgent issues - Identified and escalated priority issues per client specifications