Mark

A+ Virtual Assistant / Customer Service / Data Management

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.50/hour ($616.00/month)

Associates degree

Last Active

March 11th, 2025 (7 days ago)

Member Since

February 19th, 2024

Profile Description

- Admin Tasks Expert
- Reliable Equipment with Backup Provided
- Timezone Flexible & Data Security Advocate
- Cost-Effective & Tech Savvy
- Results Driven and Growing Continuously

Lovely! It’s time to upgrade your business with the help of a skilled and hardworking friend.
I am your all in one assistant who can do Email and Calendar Mgmt, Database and File Mgmt, Leads Generation, Email Upgrade to see actual infoeting, Customer Support and Social Media Engagement.
I’m here to make your life easier in achieving your business goals and
saving your personal time.

- Admin Tasks Expert
Proficient in handling various administrative tasks (email, calendar, documents, communications) with precision and efficiency.

- Excellent Customer Support
More than 10 years of experience in customer assistance through different mediums (phone, email, chat, website), handling different concerns (product, technical, billing, order processing, upselling), in different countries (USA, UK, Singapore, Australia).

- Email Manager
Well-experienced in handling the mailbox by keeping the tags/folders organized with security features applied. Scheduling auto emails for potential leads.

- Database Master
Consistent in creating and keeping an updated and secured database that is commonly used for lead generation, progress tracking, and status reports.

- Social Media Handler
Well-exposed to different social media platforms (Youtube, Facebook, Instagram, Tiktok, WhatsApp) for business growth purposes.

Skilled with tools:
- Microsoft (Word, Excel, PPT, OneDrive, Teams, Outlook, Sheets, Docs)
- Google (Gmail, Drive, Calendar, Meet, Map)
- Calendly, Doodle, Canva, Lunapic, Mailchimp, Zoom
- Adobe (Photoshop, Acrobat)
- Remote Servers (Citrix, AVD)

I got your back. I'm available immediately.
I am excited to meet my future boss.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 5 - 10 years

In my previous role in the BPO industry, I successfully handled customer assistance through different media (phone, email, chat, website) and different tools (MS Office and Google Workspace). I also have managed coaching new hire employees which requires strong skills on identifying different type of people behavior, learning curves, and micro management. This experience has equipped me with a solid foundation in business application tools and customer handling.