CUSTOMER SERVICE REPRESENTATIVE

Key Responsibilities: - Managing inbound and outbound calls - Verifying customers' Prime subscriptions - Collecting payments from customers via credit card, debit card, and bank account - Placing orders via the Amazon website - Troubleshooting customer issues - Navigating and troubleshooting Amazon Kindle devices (tablets, smartphones, Kindle e-readers) - Making outbound calls to third-party sellers - Updating customers' account information - Handling text messages - Handling emails.

Key responsibilities: - Handling inbound and outbound calls - Verifying patient's insurance coverage and benefits - Collecting payments from patients via credit card, debit card, and bank account - Coordinating benefits - Scheduling appointments - Posting payments - Checking prior authorization status - Processing medical and prescription claims - Contacting pharmacies for prescription refills - Making outbound calls to providers to schedule annual appointments - Updating patient account information - Gathering medical records - Handling emails Here are the tools that will be used: - Genesys - Maestro - Outlook - Google - Teams