Excellent Customer Service 

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 12th, 2025 (today)

Member Since

February 16th, 2024

Profile Description

With a strong background in customer service, leadership, and operational management, I am confident in my ability to contribute effectively to your team and drive excellence. I have honed my skills in communication, problem-solving, and team leadership. In my previous roles, I have successfully managed teams of frontline agents, fostering a culture of collaboration and accountability to achieve performance goals and deliver exceptional service to customers.
My experience has equipped me with a comprehensive understanding of call center operations, including proficiency in call center software and telephony technology. I have a proven track record of optimizing call routing, monitoring key performance indicators, and implementing strategies to improve efficiency and customer satisfaction.
One of my key strengths is my ability to effectively communicate with diverse stakeholders, from frontline staff to upper management. I excel in conveying directives, providing constructive feedback, and cultivating a positive work environment that fosters employee engagement and professional growth.
I am also passionate about delivering outstanding customer experiences and am committed to upholding service standards and exceeding customer expectations. With a customer-centric approach, I strive to resolve inquiries and complaints promptly, ensuring that every interaction leaves a positive impression on customers and strengthens brand loyalty.