General VA Expert & Operations Management

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 28th, 2024 (today)

Member Since

July 28th, 2016

Profile Description

With a strong background in operations management, virtual assistance, and customer service, I bring a comprehensive skill set designed to enhance efficiency, streamline processes, and foster excellent client relations. My experience encompasses project and task management, people management, and a wide range of virtual assistance services, making me a versatile and valuable asset to any team.

Operations Management
Project Management: Successfully led multiple projects from conception to completion, ensuring all deliverables were met on time and within budget. Utilized various project management tools and methodologies to coordinate tasks, manage resources, and communicate effectively with stakeholders.

Task Management: Expert in prioritizing and delegating tasks to teaUpgrade to see actual infombers, ensuring optimal productivity and timely completion of objectives. Proficient in using task management software to track progress, set deadlines, and maintain a high level of organization.

People Management: Demonstrated ability to lead, motivate, and develop teams to achieve collective goals. Skilled in conflict resolution, performance evaluation, and fostering a collaborative work environment.

General Virtual AssistanceEmail Management: Proficient in managing Zoho Mail and Gmail email accounts, ensuring timely responses, and maintaining organized inboxes. Developed systems to prioritize and flag important emails, reducing response time and increasing efficiency.

Calendar Management: Effectively managed calendars using Zoho and Google Calendar, scheduling appointments, meetings, and events with precision. Implemented strategies to avoid conflicts and ensure smooth daily operations.

Graphic Designing: Created visually appealing graphics using Canva for various marketing materials, social media posts, and internal communications. Ensured all designs aligned with brand guidelines and client specifications

.Appointment Setter/Cold Calling: Scheduled appointments and conducted cold calls using Zoho Bookings and Calendly. Developed scripts and strategies to engage potential clients and secure meetings, enhancing lead conversion rates.

Lead Generation: Utilized LinkedIn Sales Navigator for targeted lead generation, identifying potential clients and key decision-makers. Implemented outreach strategies that significantly increased qualified leads.

Website Management: Managed websites using Bluehost, ensuring regular updates, content management, and troubleshooting technical issues. Worked closely with developers and designers to maintain optimal site performance and user experience.

Customer Service:
Phone, Email & Chat Support: 
Provided exceptional customer service through phone, email, and chat support channels. 
Resolved customer inquiries and issues promptly, maintaining high levels of customer satisfaction and loyalty. 
Skilled in using various CRM tools to track and manage customer interactions effectively.

My diverse skill set and experience in operations management, virtual assistance, and customer service equip me to handle a wide range of tasks and responsibilities. I am committed to delivering high-quality results and continuously improving processes to drive success for my team and organization.