Project Manager | Wordpress Web Designer

• Facilitates seamless communication and collaboration between design teams and clients. • Collaborates closely with the director to strategize and execute project milestones, ensuring timely delivery and client satisfaction.

Managed a team comprising web designers and graphic artists, offering constructive feedback and providing real-time coaching to capitalize on growth opportunities.

• Actively developed standard operating procedures (SOPs), process maps, training materials, and user manuals • Led, planned, and facilitated continuous process improvement events • Monitored SLAs and ensured high-quality standards. • Facilitated weekly process calibration meetings with stakeholders • Provide support to operational queries and escalations • Conducted quality audits, error validation, time and motion studies, and UATs • Experienced in various business domains (Multimedia, Healthcare, and BFSI)

• Managed training initiatives for new hires, upskilling, cross-skilling, and product knowledge. • Directed the onboarding and process training for new copywriters over a four-week period, delivering tailored activities, mentorship, and constructive feedback to guarantee their success