Virtual Assistant|Customer Service & Administrative Support

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

High school diploma

Last Active

April 3rd, 2025 (3 days ago)

Member Since

February 14th, 2024

Profile Description

Customer Service & Administrative Support Specialist 

With over two years of experience in customer service and administrative support, I have built a reputation for delivering exceptional customer experiences and streamlining processes to improve efficiency. My expertise spans handling customer inquiries across multiple channels, providing administrative assistance, and supporting business operations through effective project management.
I am eager to bring my skills and passion for service excellence to a new industry, where I can drive customer satisfaction, enhance team productivity, and contribute to business success.

Key Strengths & Expertise:
- Customer Service Excellence – Skilled in managing inbound and outbound calls, live chat, and email support with a strong focus on prompt issue resolution and relationship-building.
- Administrative & Training Support – Assisted trainers in guiding students through their training programs, monitoring progress, and issuing certifications, ensuring a seamless learning experience.
- Data Entry – Maintained high accuracy in data processing, ensuring compliance and timely completion of student records.
- Project Management – Successfully assisted a business migration initiative by creating detailed process guides, helping the team adapt to new workflows, and assisting with challenging tasks.
- Management Tools – Proficient in JIRA (issue tracking), Salesforce, Zendesk, Slack, Google Suite, Microsoft Office, Zoom, and Canva for creating customer-facing materials.

I am highly adaptable, quick to learn new systems, and committed to continuous improvement in customer service and operations. Let’s discuss how I can contribute to your team’s success!

Resume: Upgrade to see actual info

Looking forward to connecting and exploring opportunities together!