Shiela
Customer service agent/ Quality analyst
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $5.60/hour ($492.80/month)
Associates degree
Last Active
March 11th, 2025 (yesterday)
Member Since
February 8th, 2024
Profile Description
With eight years of experience as a Quality Analyst and four years in Customer Service, I bring a unique blend of analytical prowess and customer-centric focus to every task. As a Quality Analyst, I've honed my skills in identifying process improvements, ensuring compliance with industry standards, and driving efficiency through data-driven insights. In my customer service roles, I've developed a deep understanding of client needs, resolving issues promptly, and fostering long-lasting relationships. My dedication to delivering high-quality results while prioritizing customer satisfaction sets me apart, and I'm eager to bring my expertise to new challenges and opportunities.
Top Skills
Office and Administration » Quality Assurance
Experience: Less than 6 months
In my extensive Quality Assurance career, I've navigated the dynamic landscapes of telecommunications, crypto, and various industries, ensuring that products and services meet the highest standards. My customer-centric approach involves meticulous testing protocols to guarantee a seamless user experience, regardless of the complexity of the technology involved. My adaptability shines through, having successfully implemented QA processes that resonate with the unique demands of diverse sectors, reinforcing my commitment to delivering quality assurance tailored to customer satisfaction.
Customer Support » Customer Relationship Management
Experience: 10+ years
With more than 10 years of customer service management, I've excelled as a top performer, consistently delivering exceptional service. My passion for creating positive customer experiences has been the driving force behind my success, allowing me to effectively lead teams and exceed performance expectations.
Other Skills
Office and Administration
Experience: 2 - 5 years
In my role as a Quality Analyst, I leveraged my proficiency in both Excel and Google Sheets to streamline processes and ensure precision in data analysis. I meticulously assessed data integrity, identified areas for improvement, and implemented efficient solutions, contributing to the overall efficiency of the administrative operations.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Minglanilla, Cebu
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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