Michelle

Healthcare Outreach Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

Associates degree

Last Active

November 21st, 2024 (3 days ago)

Member Since

February 8th, 2024

Profile Description

I am a hardworking and self-motivated individual willing to learn and efficiently deliver any task that may assigned. I also do not settle for less; I always intend to exceed what is expected of me. I have 6 years of work experience in the BPO Industry where I have worked my way up to becoming an Associate Team Lead. Also, I am dedicated to improving the quality of care for patients/customers by providing top-notch customer service/support. I can surely bring to the table the skills and knowledge I obtained over the last 6 years.

Top Skills

Experience: 1 - 2 years

I was once a Customer Support or Service Representative in a Logistic Account, which was UPS. Basically, we are catering inbound calls from people asking status or the whereabouts of their packages. And I as an Associate Team Lead, I also took over Supervisory and Escalation calls.

Experience: 1 - 2 years

I have worked in a Healthcare Account for roughly 3 years. It was a third-party entity contracted by Health Plans or Health Insurances to retrieve Medical Records on their behalf. Our main objective was to call Provider Offices, Clinics or Hospitals to send a Medical Records Request provided by the Health Plan. For HIPAA compliance, prior to sending the Request, we would need to verify Provider/s and Patient/s information.

In my most recent job, I was an Associate Analyst / Administrative Support. And part of my daily tasks was responding to emails, taking Inbound and Outbound calls, creating reports, consolidating and organizing Data.

Other Skills

Basic Information

Age
25
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  101
DISC
Dominance: 37%
Influence: 13%
Steadiness: 23%
Compliance: 27%
English
C2(Advanced/Mastery)
Government ID
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