Customer Service

With over two years of customer service experience at Alorica Philippines and Startek, I specialize in providing efficient email support using Gmail and CRM tools. Experienced in managing high volumes of inquiries, resolving issues, and maintaining organized communication. My past roles include supporting healthcare logistics at UPS and providing technical support for Comcast, where I ensured timely, accurate responses and customer satisfaction.

With experience at Startek Philippines and Comcast, I excel in providing technical support by troubleshooting and resolving issues efficiently. Skilled in managing complex inquiries, diagnosing problems, and delivering clear solutions. Proficient in using CRM systems and support tools to track customer interactions and ensure high-quality service. My background includes handling technical support for Comcast, ensuring effective problem-solving and customer satisfaction.

Skilled in handling high volumes of emails, organizing inboxes, and ensuring timely, professional communication. Proficient in integrating email management with CRM tools to track customer interactions, update records, and manage leads efficiently. Experienced in using Microsoft Outlook, Gmail, and various CRM platforms for seamless communication and task management.

Quickbook Online Training VA Freelance Academy March 27 - April 1, 2024 Quickbook & Xero Online Training Beanne Mae, De Claro March 26, 2024

Trained in QuickBooks and Xero, with hands-on experience managing financial records using these platforms. Proficient in data entry, account reconciliation, and preparing financial reports. Completed QuickBooks Online training at VA Freelance Academy and Xero training with Beanne Mae, De Claro. Skilled in organizing financial data, ensuring compliance with accounting standards, and providing detailed insights to support business decision-making.