Virtual Assistant | e-commerce, SMM & Customer Support

I have hands-on experience managing dropshipping operations, working closely with suppliers and logistics teams to ensure timely order fulfillment. I have coordinated with ShipOffers and Chinese suppliers via WhatsApp, maintaining smooth communication and efficient processing. My role involved managing inventory tracking, product sourcing, seamless logistics, and overseeing quality control to ensure customer satisfaction.

With over four years of experience in customer support, I have provided top-tier assistance through email and live chat. I have managed daily customer inquiries using platforms such as Gmail, Zendesk, Freshdesk, Intercom, eDesk, and Gorgias, ensuring timely and professional responses. My responsibilities included handling order-related concerns, such as refunds, returns, replacements, and cancellations, while maintaining high customer satisfaction ratings. I have also utilized AI-powered translation tools to bridge language barriers.

I have extensive experience managing Shopify stores, including order processing, refunds, updating customer information, and customer inquiries. My expertise includes monitoring inventory levels, product listings, and crafting engaging and accurate product descriptions. Additionally, I have designed and maintained promotional pages using Gempages to drive conversions. I am well-versed in logistics management, handling shipment tracking, and resolving delivery issues to ensure a seamless shopping experience for customers.

I have successfully built and managed social media pages from scratch, increasing engagement and enhancing brand presence. Using Canva, Adobe Lightroom, and CapCut, I have created high-quality graphics and content tailored to target audiences. I have managed Facebook and Instagram business pages, implementing strategies to boost audience interaction and brand awareness. Skilled in social listening, I actively monitor brand mentions, respond to direct messages and comments, and engage with customers to maintain a strong online presence. By fostering positive interactions and building brand loyalty, I help businesses strengthen their connection with their audience.

I am proficient in organizing and formatting documents using Google Docs, Sheets, and Drive, ensuring structured and accurate record-keeping. My experience includes scheduling appointments, coordinating Zoom meetings, and managing professional gatherings. I have performed precise data entry for tracking orders, monitoring product feedback, and managing inventory. Additionally, I have maintained updated customer records across various CRM systems, contributing to efficient customer relationship management.