Virtual Assistant / Social Media Manager

I have more than 8 years of experience in banking industry when it comes in handling emails. We received different types of emails that we need to accommodate and replied on a day to day basis. That emails includes their request of ATM card activation, general inquiries, complaints, card and balance status, requesting for SOA etc.

Employers consistently included communication skills as one of the most commonly requested skills in job postings. Improving and showcasing my communication skills can help me advance my career and stay competitive in today's job market.

In order to manage data to improve programs, I've been able to examined data and look for patterns to reach some kind of conclusion. This involves being familiar with the data I have access to and identifying creative solutions for how to use it to reach goals.

Answered phone calls and email queries from officers and clients. Provided suggestions and solutions to resolve client’s concerns through comprehensive understanding of operational policy & time frame. Handling of Inbound/Outbound calls and emails with strict observance to Data Privacy Act and Bank Secrecy Law.

The first step in improving my attention to detail is to get organized. Make sure that all appointments are on my calendar so that I know the night before if I have anything demanding my attention the following day. It's also a good idea to straighten my desk and remove anything that might cause distraction and draw my focus away from work.

Being able to adapt to changing environments and work processes makes me a competitive job candidate and a strong overall professional. Having adaptability skills means I am open and willing to learn new things and take on new challenges.

I'm knowledgeable and can efficiently use computer programs and applications like MS Word, MS PowerPoint, MS Excel, Autocad, Revit, MS Outlook, Gmail etc.

Difference between bookkeepers and accountants is that bookkeepers tend to focus on transactional data, while accountants provide subjective feedback based on the data bookkeepers present them with.

I have more than 8 years of experience in banking industry in terms of customer handling via calls and emails. We guaranteed the security and confidentiality of account by properly validating the client’s identity. Provided suggestions and solutions to resolve client’s concerns through comprehensive understanding of operational policy & time frame. Answered phone calls and email queries from officers and clients. Ensured prompt documentation and escalation of complaint.

Time management skills help me manage my time well. It can also help me lower my stress levels at work because I feel less overwhelmed by the tasks on my to-do list.