Customer Support Specialist | General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

February 2nd, 2024

Profile Description

I am a seasoned customer support professional with a diverse background in handling various
aspects of customer service across different industries. My journey began in the
telecommunications sector in Canada, where I served as a Customer Support Representative.
In this role, I adeptly managed billing inquiries, collections, and upselling initiatives, ensuring a
seamless experience for our customers. Due to my outstanding performance, I earned a
promotion to the retention department, where I honed my skills in retaining and satisfying
customers.
Following my telecom experience, I transitioned into the vibrant world of toys, contributing as a
Customer Support Specialist. In this dynamic role, I handled customer queries through calls,
chats, and emails, showcasing my versatility in communication channels. Additionally, I took on
the responsibility of managing logistical concerns, ensuring efficient delivery of products to our
customers. Beyond that, I played a pivotal role in managing the company's e-commerce
presence across various platforms, utilizing my skills to enhance the online shopping experience
for our customers. Simultaneously, I took on the role of a Social Media Manager (Moderator),
engaging with the audience and maintaining a positive brand image.
Expanding my skill set further, I ventured into the fast-food industry as a Food Production Crew
member. In this fast-paced environment, I developed strong organizational and multitasking
abilities while maintaining a keen focus on food quality and customer satisfaction.
Throughout my professional journey, I have consistently demonstrated adaptability, strong
interpersonal skills, and a commitment to providing exceptional customer service. My
experiences have equipped me with a well-rounded skill set, enabling me to thrive in diverse
roles and industries.