General Virtual Assistant |Customer Support|Lead Generation

✅ Customer Service & Client Relations – Expertise in handling inquiries, issue resolution, and ensuring customer satisfaction through multiple communication channels. ✅ Quality Assurance & Process Improvement – Skilled in monitoring team performance, identifying operational gaps, and implementing strategies to enhance efficiency and compliance. ✅ Team Leadership & Performance Management – Experience in mentoring, training, and coaching teams to achieve KPIs, improve productivity, and drive customer-centric results. ✅ Call Centre Operations & Workflow Optimization – Proficient in managing daily operations, optimizing workflows, and ensuring seamless coordination between teams and departments. ✅ Data Analysis & Reporting – Ability to analyze customer trends, call metrics, and team performance data to drive informed decision-making and process enhancements. ✅ Training & Onboarding – Strong background in designing and delivering training programs, ensuring smooth onboarding and continuous development for new and existing team members. ✅ Strategic Communication & Stakeholder Management – Effective in collaborating with executives, clients, and cross-functional teams to align business goals with operational strategies.

✅ Experienced in overseeing real estate operations, managing short-term and long-term residential properties, including leasing, tenant relations, and financial performance. ✅ Led property renovation and maintenance projects, coordinating with contractors, vendors, and stakeholders to ensure cost-effective improvements and timely completion. ✅ Managed daily property management tasks, including rent collection, lease administration, compliance enforcement, and resolving tenant concerns to maintain high occupancy rates. ✅ Conducted market research and financial analysis to develop competitive rental pricing strategies, maximize ROI, and ensure sustainable property growth. ✅ Collaborated with executives, investors, and administrative teams to streamline operations, implement strategic property improvements, and enhance overall portfolio performance.