CSR/Appointment Setter

I have honed my skills in providing exceptional support to customers across various industries. I am adept at handling inquiries, resolving issues, and ensuring customer satisfaction, all while maintaining a professional and empathetic approach. I take pride in my ability to adapt to different situations and provide personalized assistance to meet the unique needs of each customer.

Assisting customers with various tasks, such as placing orders, tracking orders, processing refunds, and handling payment-related inquiries. They often communicate with customers through chat platforms, phone calls, or emails to provide support and ensure a positive customer experience. Their main goal is to address customer concerns, resolve issues, and facilitate smooth transactions.

-Assist leads in Scheduling a consultation. -Assist leads in Cancelling a consultation. -Assist leads in Rescheduling a consultation. -Run Database Reactivation. -Answer inquiries pertaining to the campaign that they are enrolled to. -Correctly track all messages and calls handled.