Quality Assurance Analyst/Customer Service/ General Virtual Assistant

I learned how to interact and talk with different types of customers conversationally to make them feel more relaxed and easy to work with.

Working with different accounts from Technical to Financial, It all boils down to customer experience. I handled supervisor/escalated calls to ensure customers going through tough times were heard and assisted without compromising the service level. Ensuring the continuation of business after every call.

Most recently worked on 2 different projects with different processes and tools simultaneously. Started from scratch in creating and presenting reports for a weekly meeting using Microsoft Excel and PowerPoint. Ensuring all details are thoroughly combed to ensure accuracy with recommendations provided to improve the team's performance.

Using different tools like, Zendesk and Live Chat, in responding to an email inquiry from customers.

Worked with internet service provider in the United States providing support with customer's technical issues.

I am tasked with posting advertisements for the company with their hiring process, including creating catchy phrases and images and calling and screening qualified applicants for final interviews and job offers.