Customer Service Representative (Chat and Email Support)

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

High school diploma

Last Active

March 24th, 2025 (3 days ago)

Member Since

January 26th, 2024

Profile Description

Hello! I'm Upgrade to see actual info, your companion navigating the digital world.

With 2 years of solid customer service experience, I've mastered handling customer complaints and queries with utmost empathy and professionalism, ensuring that every customer is happy *wink*

Seeking an adept and customer-centric E-commerce Specialist for your customer service needs?

?? Cost-Effective and Tech-Savvy
?? Resourceful, Adaptable, and Proactive
?? High-speed internet and equipped with essential tools


 My expertise includes:

?? Customer Support: Offering prompt and effective assistance to address inquiries, resolve issues, and cultivate positive relationships with customers.

?? Multi-channel Communication: Engaging with customers across various channels such as email, chat, and social media to provide timely assistance and support.

?? Order Management: Ensuring accurate and efficient order processing, tracking shipments, and handling returns or exchanges to streamline the customer experience.

?? Product Knowledge: Demonstrating expertise in product information to assist customers with inquiries, provide recommendations, and address concerns effectively.

?? Issue Resolution: Resolving customer complaints and issues promptly and professionally, ensuring a positive resolution and customer satisfaction.

?? Feedback Management: Collecting and analyzing customer feedback to identify areas for improvement and implement strategies to enhance the customer experience.

?? Technical Troubleshooting: Assisting customers with technical issues related to e-commerce platforms, website navigation, and account management to ensure a smooth and seamless shopping experience.

?? Platform Integration: Collaborating with technical teams to integrate customer service tools and systems with e-commerce platforms for improved efficiency and effectiveness.

?? Extensive Experience: Proven success in delivering top-notch customer service and enhancing customer satisfaction in the e-commerce industry.

?? Customer Service Excellence: Elevating Customer SatisfactionWith a passion for customer service excellence, I am committed to providing personalized support and ensuring a positive customer experience at every touchpoint.

?? Proficient in the following tools:
Shopify Platform | Zendesk | Athena | Chatra | ChatGPT | Genesys | G-Suite |Text Expander | Monosnap | Slack | Microsoft

?? Result-Driven Support: Dedicated to delivering exceptional customer service and fostering long-term customer loyalty for your e-commerce business.

?? Community and Social Media Moderation: Cultivating Your Digital PresenceAs your dedicated moderator for online communities and social media, I foster a positive and engaging online environment.

?? Proficient in moderating the following:<8efe80624d780eba0c6493ec45140364>Facebook | Instagram | Twitter | Pinterest

?? Skills: Expertise in fostering interactive and constructive discussions to enhance brand loyalty.

 ????? If you believe we're well-suited, let's team up! Don't hesitate to get in touch, send a message, and together, we'll devise a customized strategy that meets your requirements. Let's embark on this journey to create something extraordinary together!