Customer Service Specialist

 Engaged end users and answered questions via email, phone, and website live chat and in forums.  Increased sales by educating prospects on benefits of products and services in comparison to competitors.  Provided Tier 1 IT support to non-technical internal users through desk-side support services.

Coordinated statistical data analysis, design, and information flow.  Corrected any data entry error to prevent later issues such as duplication or data degradation.  Managed office activities by maintaining communication between clients, tracking records and filing all documents.  Coordinated work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations.

 Respond to customer requests for products, services and company information.  Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Communicate with vendors regarding back order availability, future inventory and special orders.  Use company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.  Help improve team performance by identifying problematic areas and providing relevant solutions.  Help ensure that details are correct so the team’s deliverables will meet the needs of the business.  Provide assistance to teammates whenever they need help in terms of product knowledge inquiries.