I am currently a Operations Supervisor in Asurion and handling team and lead them to success. I am responsible of managing our stats, KPI and performance. I use my skills to coach and provide feedback to people in order to guide them to be successful. In my journey, I was able to develop individuals and help them grow in their career.
I am also a graduate of Information Technology and have a passion for support and multimedia. I have a big interest in graphic designs, video editing and visuals. As a practical move, I open myself to being a Customer/Technical Support/ Service Desk which helps me develop additional skills to another field but based on my profile, sooner, I still go back and engage in creative side during my stay in each company. I am accommodating other task outside corporate role which people told me about exploring freelance work. I would like to go back to my passion, and I am seeing this platform as a great opportunity for me to continue, enjoy and earn from the things that I love.
EXPERIENCED: Supervisor, IT, Graphic Design and Video Editing, Technical Support, Sales,
SUPERVISOR
- Six Sigma Yellow Belt Certified
- Team management skills
- Effective Coaching and Teaching skills
- Admin Tasks
CUSTOMER SUPPORT
-Experience with CRM Software (Salesfoce, SAP and ACSS)
- Handling inbound phone inquiries
- Account monitoring/management and frontline resolution/assistance
- Fluent and effective in English language
TECHNICAL SUPPORT
-Experience with CRM Software (Salesfoce, SAP and ACSS)
- Handling inbound technical issues for various type of devices
- Complex troubleshooting in mobile phones, computers, and other portable and electronic devices/gadgets
- Fluent and effective in English language
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-Experience with CRM Software (Salesfoce, SAP and ACSS)
- Handling inquiries and support by effective writing and documentation
- Fast, prompt and professional non-verbal communication
GRAPHIC DESIGNER
- Create designs, concepts, and sample layouts for various products, logos, and websites using computer software
- Skills in Adobe Photoshop, Adobe Lightroom, Pixlr, and other mobile/computer editing apps.
VIDEO EDITING
- Editing videos using Adobe Premiere, Power Director, Sony Vegas, Windows Movie Maker and other mobile/web video editing apps.
- Creating raw videos from camera or mobile and turn into cinematic/advertisement type videos
Experience: 6 months - 1 year
Search Engine Optimization | Truelogic October 2012 - March 2013 Managing SEO rankings by web development Managing website and social media pages Graphic designs for header and banner Writing and documentation
Experience: 5 - 10 years
A. Graphic Design - Create designs, concepts, and sample layouts for various products, logos, and websites using computer software - Skills in Adobe Photoshop, Adobe Lightroom, Pixlr, and other mobile/computer editing apps. B. Video Editing - Editing videos using Adobe Premiere, Power Director, Sony Vegas, Windows Movie Maker and other mobile/web video editing apps. - Creating raw videos from camera or mobile and turn into cinematic/advertisement type videos
Experience: 5 - 10 years
1. Customer Support - Handling inbound phone inquiries - Account monitoring/management and frontline resolution/assistance - Fluent and effective in English language 2. Technical Support - Handling inbound technical issues for various type of devices - Complex troubleshooting in mobile phones, computers, and other portable and electronic devices/gadgets - Fluent and effective in English language 3. Email and Chat Support - Handling inquiries and support by effective writing and documentation - Fast, prompt and professional non-verbal communication
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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