Local Number Portability and Provisioning Specialist

In my professional capacity, I specialize in efficiently handling move, add, change, and disconnection orders (MACDs) within Salesforce queues. This involves a meticulous approach to managing these orders, ensuring that they are processed promptly and accurately. My proficiency in Salesforce extends to entering and updating customer information within the platform, sending emails, and meticulously tracking cases. A significant aspect of my role involves the creation and management of cases in Salesforce. This includes the initiation of cases, ensuring that all relevant information is accurately documented. This meticulous documentation is essential for maintaining a transparent and organized workflow. Furthermore, my expertise includes the generation of reports within Salesforce. This involves extracting and presenting data in a comprehensible format, aiding in decision-making processes and providing valuable insights. Creating these reports demands a keen eye for detail and a thorough understanding of Salesforce functionalities. Overall, my experience revolves around leveraging Salesforce's capabilities to streamline processes, enhance communication, and ensure the accurate documentation and reporting of essential information. My proficiency in Salesforce positions me as a valuable asset in managing orders, tracking cases, and generating insightful reports for informed decision-making.

In my role, I excel at handling large volumes of data by leveraging Microsoft Excel's powerful tools such as Power Query, Power Pivot, and various formulas. I am proficient in scrubbing data, whether it involves hundreds, thousands, or even millions of entries, ensuring accuracy and reliability. My expertise extends to entering information into Microsoft Excel and then employing advanced techniques like sorting, merging, and scrubbing to enhance data quality. Additionally, I am adept at creating and implementing macros to automate repetitive tasks, improving efficiency and streamlining data processing workflows.

In my role as a Provisioning and Local Number Portability Specialist, meticulous research is a fundamental aspect of my responsibilities. It is imperative to conduct thorough investigations to verify that the customer's information aligns accurately with the details submitted, such as contracts and order forms. The primary objective is to ensure that customers are contracted for the specific services they are ordering and that the proof of address and identification documents, such as passports, are not only provided but also valid and legitimate. This research involves a comprehensive examination of the client's website and cross-referencing information with the country's list of registered businesses. This meticulous process ensures that the customer is genuinely associated with the claimed business and that the provided details are consistent and reliable. In cases where additional verification is necessary, proactive measures like contacting the customer through both calls and emails are implemented. This direct communication serves a dual purpose, confirming the legitimacy of the company and affirming the accuracy of the submitted order details.

Throughout my professional experience, I consistently provide support to team members responsible for managing customer accounts. In my positions, I function akin to a virtual assistant, actively assisting the Sales and Account Teams. This involves scheduling crucial meetings, participating in conference calls to finalize client orders, addressing any discrepancies, and keeping the client informed about the ongoing progress of their projects. My role is dedicated to ensuring seamless coordination and effective communication within the team, contributing to the overall success of client interactions and project outcomes.