Overview
Looking for full-time work (8 hours/day)
at $8.52/hour ($1,500.01/month)
Bachelors degree
Last Active
February 17th, 2025 (18 days ago)
Member Since
January 11th, 2024
Profile Description
Accomplished Senior Customer Care Manager with a proven track record in people management, complaint resolution, risk mitigation, and leading various process improvements. Expertise in exceeding KPIs, optimizing workflows, and driving successful campaigns in the insurance sector. A strategic thinker dedicated to fostering a positive work culture, recognized for dynamic and proactive problem-solving.
Dynamic and results-oriented professional with a reputation for reliability, adaptability, and resilience. A team player committed to exceeding expectations, driving innovation, and inspiring others. Known for dedication to customer satisfaction, risk-aware service delivery, and spearheading impactful process improvements. Proactive learner contributing to personal and team success.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Led High-Performing Team ( 15 Direct report and 35 Customer Support Agent) - Achieved consistent KPI targets through data-driven coaching, training, and performance monitoring. - Cultivated a customer-centric culture with closed-loop feedback and efficient complaint resolution.
Other Skills
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Arayat, Pampanga
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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