EVA.Customer Service Specialist. Travel Consultant. Guru.

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

October 1st, 2024 (82 days ago)

Member Since

January 9th, 2024

Profile Description

I have been with the BPO or call center industry for almost 10 years now. My first two years, I was a Customer Support for both inbound calls and emails under a meet and greet services campaign. For the next two years, I got promoted as a Travel Consultant that manages emails, inbound and outbound calls and admin tasks for flights, hotels and car rentals reservations. This is both for new booking and modification requests. I have used salesforce for answering emails, sabre and galileo for flights and derwent for hotel bookings. After almost five years in the travel industry, I dUpgrade to see actual info to change my career as a Guru in an e-commerce (shopify) platform. I manage live chats, emails and inbound calls froUpgrade to see actual inforchants. We have used soft phones for calls and zendesk for both emails and live chats. During the pandemic, I applied for a WFH post and I got in as an Appointment Setter/Cold caller. I managed to call Americans and Australians potential clients and we offer outsourcing offshore. We used basic excel files for the lead generations list and soft phone for calls. When my contract ended, I applied again as a Sales Representative that managed inbound calls for order processing. This was a catalog shared campaign. After a few months, I was also trained as a customer support specialist that manages inbound
calls for order inquiries such as order status and replacements. After a year and a half, I got promoted as a Quality Assurance Analyst under an insurance campaign. We evaluate calls everyday and we also have calibrations every week to ensure the quality of the calls. We have used salesforce for the member's information and calabrio for the call recording.
While I was working as a QAA, I had a part time job for a year and a half as a Supervisor for Customer Support and Virtual Assistant
in one direct international client. I managed being the customer support team that handles emails and live chats for order inquiries and I myself works as a Customer Support, too. Aside from these, I was also the virtual assistant of the owner. I managed her daily schedules, work and personal emails. We have used shopify, woo commerce and shipstation about the stores and orders. These include the order information such as status and requests. While we have used gmail
for work and personal email. After my contract ended, I again applied for another part time job and this time I came back as an appointment setter or cold caller. We are calling potential clients based in the United Kingdom particularly the small business to offer outsourcing inshore. We offer bookkeeping services for small businesses. We used apolo for data mining and pipedrive for the leads generation lists. We also used aircall as the sof phone for calls.