Amazon Specialist | ECommerce/Admin Support | Data Entry

Solving customer, product issues, service questions and general client concerns through social media, gorgias and live chat. Processing customer orders/changes/returns Keeping detailed records of customer interactions Communicate with the 3PLs support regarding the order and courier issues.

Filling out of team's KPI for weekly meeting from Shopify, Facebook Ads, Google Analytics, Google Ads, Klaviyo, Tiktok Ads Creation of inventory reports (location matching and per product) every Friday and Monday. Creation of new product SKUs, product assemblies and updating barcodes. Entering POs on Dear from the suppliers Double checking orders in Shopify weekly vs the orders in the 3PLs to avoid backorders and late shipments Product listing in Shopify, updating images and videos. Updating product pages in websites and adding new navigation Listing new product's SKUs and barcodes to the brand's 3PLs in Australia, USA and United Kingdom Communicate with the China suppliers, sending new barcodes and order quantities.

Grew Amazon UK sales that has now become 50% of UK revenue and 30% of Amazon US revenue. Manage new and existing listings to ensure the details are correctly reflected on the product page. Uploading videos per product in Amazon AU, US, UK and Canada. Checking and replenishing inventory by sending new products from the 3PLs to Amazon UK, AU, US and EU to avoid inventory from going out of stock. Amazon promo creation. Manage Amazon cases using seller support. Product ads creation, updating keyword, daily bids, adding new and negative keywords weekly.

Managing and keeping files; order processing. Monitoring shipment schedules and sending an email update to the clients regarding their shipments. Creation of commercial invoice, packing list and labels for the international customers. Send requests and follow up payments to the customers. Provide support to Marketing department.