Customer Service Specialist

My most recent task as a customer service representative was being a healthcare advocate. I was trained to handle clients that need assistance on their medical needs most especially when it comes to their insurance. My expertise are providing benefits and eligibility, claims status and processing, scheduling appointments, prior authorization, taking inbound calls and reaching out to providers or doctors when needed.

I've worked as a customer service specialist for 7 years in different fields like insurance, telco and healthcare.I provided policy and benefit details, encoded job orders, helped with their billing, and even gone the extra mile of scheduling and setting up appointments both for clients and service providers. I made sure every inquiries were addressed and every issues resolved, leaving a positive interaction. I dedicated that experience to providing top-tier customer service with a commitment to client satisfaction.

I've worked as a customer service specialist for a Healthcare provider based in the United States. What I did there was to provide policy and benefit details, process claims, help with the billing, coordinate with the clients providers and doctors, and managing appointments for the policy holder. I help them manage their time by scheduling their doctors visit, meetings, and deadlines to ensure that their time is utilized effectively.

I've worked as a technical support for a telecommunications company based in New Zealand. What I mainly do there was to directly coordinate to the technicians on field. I provided back office support, encoded job orders, submit job orders, and manage emails within the company and also with the clients to ensure that the digital communication stays streamlined.

I've worked as customer service specialist for 7 years, and part of it was being a chat support. Aside from taking in phone calls, I was also able to provide real-time assistance through chat. Giving clients prompt resolutions, swiftly addressing queries and concerns, and bringing customer-centric approach via virtual chat interactions.

I've worked as a technical support for a telecommunications company based in New Zealand. What I mainly do there was to directly coordinate to the technicians on field. I provided back office support, encoded job orders, submit job orders, and manage emails within the company and also with the clients to ensure that the digital communication stays streamlined.

I've worked as a customer service specialist for a Healthcare provider based in the United States. What I did there was to provide policy and benefit details, process claims, help with the billing, coordinate with the clients providers and doctors, and managing appointments for the policy holder. I help them manage their time by scheduling their doctors visit, meetings, and deadlines to ensure that their time is utilized effectively.