Logistics Support Specialist

My experience in outbound sales and customer outreach has helped me understand customer needs, generate leads, and close sales. I have worked in environments where promoting services and building relationships with clients were crucial. I’ve learned how to tailor sales pitches, handle objections, and drive marketing initiatives to achieve desired outcomes.

I am proficient in Microsoft Office, particularly Excel for managing data, creating reports, and tracking performance metrics. I also use Word for documentation and PowerPoint for presentations. These tools have been essential for my role in administration and real estate management.

Communication has been a core skill throughout my career. From engaging with customers in real-time chat support to drafting professional emails for property approvals, I’ve developed strong verbal and written communication abilities. I am confident in interacting with clients, stakeholders, and team members, ensuring clear and effective exchanges of information.

In my role at Stone Real Estate Parramatta, I managed property listings, organized inspections, and coordinated with property owners to advertise their properties effectively. I gained hands-on experience with scheduling, property details, and client communications, all of which have equipped me with a deep understanding of real estate processes.

In my role as a Logistics Support Specialist at JLCPCB, I gained hands-on experience in logistics management by overseeing the tracking and coordination of orders, ensuring they were delivered on time and met customer expectations. I worked closely with production and shipping teams to resolve any logistical challenges, such as delays or discrepancies in shipping schedules. My ability to manage timelines, communicate effectively with stakeholders, and adjust plans when necessary allowed me to contribute to smooth and efficient logistics operations. I developed a strong understanding of inventory management, order tracking, and the importance of clear communication to ensure that all parties involved were kept informed and aligned.

I have extensive experience in customer-facing roles, including working as a Call Center Agent and Logistics Support Specialist. Whether providing technical support, managing inquiries, or resolving issues, I consistently deliver a high standard of service. My ability to communicate clearly, solve problems efficiently, and ensure customer satisfaction has been key to my success.

At Alorica and IQOR, I handled technical issues related to internet connectivity and billing, troubleshooting problems and providing solutions. This role sharpened my ability to diagnose problems quickly and explain solutions in simple, clear terms for customers.

I have extensive experience in administrative roles, where I performed tasks such as data entry, document management, and maintaining records. My ability to enter and organize information accurately ensures that office operations run smoothly.