Current Employment Status:
Hired Full Time on Feb 21, 2022
Juvy
Customer Representative and IT Servicedesk Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
November 26th, 2024 (today)
Member Since
July 7th, 2016
Profile Description
Customer service and technical support for more than 15 years.
Troubleshooting hardware and networking-related queries of our clients either through phone,
Adhere to the troubleshooting process and escalate calls based on customer demand or on your own judgment. Document the case, reporting, and trend analysis.
Knowledge in: Active Directory, Novell, SAP, MS Exchange Server, MS SharePoint,
BlackBerry Enterprise Server, Citrix, LogMeIn Remote Access, VPN
configuration, SCCM2012, SQL and Oracle DB. Java Installation and
upgrade. Zendesk, ClickUP, Slack, and Zohodesk.
Testing and monitoring new product updates. Report bugs and issues with no
workaround to Dev Ops.
Training and mentoring new technicians.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Other Skills
Marketing » Email Marketing
Experience: 1 - 2 years
Marketing » Content Creation » eMail Marketing
Experience: 6 months - 1 year
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 1 - 2 years
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod City, Negros Occidental
- Tests Taken
- IQ
- Score: 105
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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