Virtual Assistant, Customer Service

To check-in and board Passengers as per the laid down service standards. To create a positive image of the airline in the customer’s mind by implementing and adhering to the international standards and procedures about safety, and security laid down by the International Air Transport Association and International Civil Aviation Organization, Group Safety, and the Local Securities. Project a caring and service-oriented image of the organization by extending a warm, hospitable, and quality service, to ensure total customer satisfaction where specific needs cannot be met and offer professional guidance where necessary. Established a good rapport with customers by being cooperative, supportive, and friendly.

Compiles and Maintains control records and related files to release drawings and documents to manufacturing and other related departments. Examine documents such as drawings, change orders, and specifications to verify completeness and accuracy of data. Confers with document originator or liaison personnel to resolve discrepancies and compile required changes to documents. Posts change to computerized or manually controlled records, release documents, and notify the affected departments. Maintain related files and Coordinate special projects and events, office activities, and committee meetings. Maintains calendar schedules, appointments, and meeting rooms. Maintains records through filing, retrieval, retention, storage, compilation, coding, updating, and destruction. Type routine correspondence and reports. Operates office equipment such as photocopier, fax machine, and calculator; coordinates the servicing of equipment. Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Completes various request forms for office supplies and equipment as directed.

Developed and maintained a comprehensive filling database system, achieved 100% on-time performance on the documentation process, smooth flow, and easy and fast retrieval of required documents from electronic to hard copy. Implemented and maintained the statistical data reporting to monitor and measure the departmental monthly performance. Ensure distribution of the latest revision-level documentation to all appropriate users and ensure that obsolete documentation is removed from distribution. Plan meetings and appointments. Timely distribution of the latest revision level documentation necessary to define product configuration and control manufacturing processes. Developing and overseeing the systems that ensure the company complies with all applicable codes as well as its legal requirements