NOC Engineer, IT Helpdesk, Service Desk, Techinical Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

November 21st, 2024 (yesterday)

Member Since

January 6th, 2024

Profile Description

Work as a NOC Analyst/IT helpdesk/Service Desk Analyst/Tech Support in MNC’s (Multinational Companies) for over 10 years, experience supporting users (employees) and customers from different regions around the world. ITIL Foundation Certified, Knowledgeable in using different ticketing tools like BMC Remedy, Siebel, Jira, ServiceNow etc. Proficient in OS (Windows, MAC, Windows Servers), Remote tools (Bomgar, LogmeIn etc.), Monitoring tools (Solarwinds, OpsView, Pingdom, LogicMonitor etc.) LogicMonitor Certified Professional, Citrix Management, RSA Admin, Active Directory, VPN, Remote Desktop, Exchange Server, Blackberry Enterprise Server, Smart Phones, LAN/WAN and MS Office (Outlook, Word, PowerPoint, excel etc.). Experience on cloud computing (AWS), Manage OS Patching, Patch Baseline, Maintenance windows etc. Excellent customer service and Good interpersonal communication skills. Fast learner. Can work under pressure. Flexible. Highly motivated. Service oriented and has the initiative to learn.