Vincent

Quality Analyst

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Overview

Looking for part-time work (4 hours/day)

at $3.60/hour ($316.80/month)

Bachelors degree

Last Active

November 27th, 2024 (yesterday)

Member Since

January 5th, 2024

Profile Description

• Doing an outbound calls to discuss the customer's product needed for their
business.
• Performs real time and/or historical technical and sales call monitoring.
• Uses quality monitoring data management system to compile and track
performance at team and individual levels.
• Responsible for preparation, analysis, and timely completion and submission of
internal and external quality reports for management staff review.
• Participates in internal and client calibration sessions.
• Participates in the weekly and monthly quality review with Quality and Operation
team leaders.
• Coaching agents for their opportunities to improve their performance.
• Participates in QA talks for new hire and tenured agents

Top Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
33
Gender
Male
Website
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Address
Paranaque, Metro Manila
Tests Taken
None
Government ID
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