Market Research Analyst

In my previous role as a project manager for a market research firm, I was responsible for managing calendars, scheduling appointments and interviews, coordinating with professionals and clients, and providing general support to senior management.

Connects with highly-specialized experts from across the globe and various industries for our client's external customers who are PE/VC firms, investment managers, family offices, management consultancies, market research firms, and companies ranging from startups to Global 1000 enterprises.

I was responsible for monitoring calls to assess agent performance. This is identifying strengths that can be maintained and opportunities that need to be improved. Provide data analysis and suggest a strategic change in the operation to harness better productivity and better service. Hands-on experience in monitoring and ensuring that clients’ goals are met. In-depth knowledge of managing and overseeing team performance. Facilitated team meetings, technical huddles, and call calibrations.