General Virtual Admin, Inside Sales Agent & Customer Service

As an executive assistant, I supported the CEO and senior management by managing calendars, travel arrangements, and correspondence. I coordinated meetings and conference calls, prepared reports and presentations for real estate transactions, and maintained efficient office operations. Handling confidential information with discretion, I facilitated negotiations and client communications. I managed project logistics for client viewings and investor meetings, ensured effective communication between teams, and maintained organized filing systems for contracts. Proactively addressing operational needs, I enhanced team efficiency and contributed to seamless real estate operations.

I have extensive experience in telecommunications customer support and training roles. At Time Warner Cable from January 2013 to February 2015, I provided tier 2 technical support for phone, cable, and internet services nationwide. I also conducted training sessions for new hires, focusing on company policies, procedures, and technical skills to prepare them for their roles. Additionally, I actively participated in management meetings and contributed to operational decisions through report preparation. Previously, from December 2011 to January 2015 at Comcast - Xfinity, I managed billing, collections, and sales responsibilities with a strong emphasis on ensuring customer satisfaction and retention. My roles at both companies have equipped me with comprehensive skills in technical support, training, and customer service management within the telecommunications industry.

With a bachelor's degree in English and a teaching license, I bring over 5 years of experience teaching various English courses online to Asian students. These courses have included IELTS, TOEFL, Business English, and Daily Conversation, aimed at significantly improving language proficiency and preparing students for academic and professional success.

Proficient in data entry and maintaining accurate records, enhancing organizational efficiency and effectiveness.

From 2009 to 2011, during my time as an outbound cold caller, I was promoted to a Quality Assurance (QA) position where I led quality assurance call calibrations, generated comprehensive quality monitoring reports, and provided actionable data to drive performance improvement initiatives. This role allowed me to leverage my frontline experience to enhance operational standards and contribute to overall team efficiency and effectiveness.

In 2009, I conducted cold calls to pre-qualify leads and meticulously documented interactions in CRM systems, laying the foundation for my career progression into roles focused on quality assurance and operational improvement.

During my tenure in customer service, I advanced to a trainer role where I conducted comprehensive training for new hires on company policies, procedures, and technical skills, ensuring their readiness for production floor roles. Additionally, I actively participated in management meetings, contributing insights and preparing reports to support operational decisions. This experience enhanced my understanding of both frontline operations and strategic management within the organization.

Assisted in project management for client interactions, property acquisitions, and sales, ensuring smooth transitions and operational efficiency.

In addition to my responsibilities as an Executive Assistant, I actively engaged in inside sales activities within the real estate sector. This included conducting cold calls, preparing contracts, and managing client relationships to facilitate property transactions and drive sales.

From February 2023 to December 2023, I provided part-time email and chat support for customers seeking assistance with over-the-counter hearing aids. This role allowed me to ensure prompt and professional responses, enhancing customer satisfaction and effectively resolving inquiries and concerns. This part-time commitment of 3-4 hours did not interfere with my primary job responsibilities.

Experienced in Google Forms with proficiency in creating, customizing, and managing forms to collect and analyze data efficiently. Skilled in designing user-friendly interfaces, integrating form responses with Google Sheets for real-time data updates, and utilizing advanced features such as conditional logic and data validation to enhance form functionality. Familiarity with sharing and collaborating on forms, ensuring seamless data collection and organization for diverse business and educational purposes.

In my very first job from June 2008 to December 2008, I performed data entry tasks with a typing speed of 70 words per minute, meticulously organizing information for dental services. This foundational experience honed my attention to detail and efficiency in handling data, setting the stage for my career growth in subsequent roles.

Skilled in coordinating meetings, facilitating effective communication between executives, clients, and teams.