I'm an administrative associate/assistant for 1 year, document controller for 1 year and 2 months and as well as business development officer, holding, monitoring and managing of 80 clients.
*Good in communication skills
*Can do multi tasking
*Able to memorize all company products and services, able to answer all customers questions quickly and efficiently.
*Strong verbal and non-verbal communication abilities
*Excellent customer service skills, giving detailed and friendly service to ensure customer retention.
*Excellent level of understanding of database software.
*Proficient in Microsoft word, Microsoft Excel and Microsoft Powerpoint
Experience: 2 - 5 years
Responding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions
Experience: 5 - 10 years
Developing and sustaining solid relationships with company stakeholders and customers. Analyzing customer feedback data to determine whether customers are satisfied with company products and services. Recruiting, training, and guiding business development staff. Providing insight into product development and competitive positioning. Analyzing financial data and developing effective strategies to reduce business costs and increase company profits. Conducting market research to identify new business opportunities. Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
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