I am a dedicated professional with a strong background in customer service roles across various industries. With a foundation built on interpersonal skills and a commitment to customer satisfaction, I aim to contribute effectively to companies that prioritize enhancing the customer experience. My journey in the professional world began with roles such as Sales Representative at ESC Interactive Communication Services Inc. and later expanded to encompass positions like Customer Service Representative at Alorica and
Experience: 10+ years
I demonstrate excellent typing skills, honed through years of experience from childhood playing PC games. I learned the method of touch typing while young and have a minimum of 100 WPM with 97?curacy. And with a background that includes extensive email correspondence, data entry tasks, and document preparation, I have developed a higher level of accuracy and speed in keyboarding. My ability to efficiently navigate through tasks requiring fast and accurate typing, such as responding to customer inquiries, composing professional emails, and entering data into spreadsheets, reflects my adeptness in this essential skill. Moreover, my commitment to delivering prompt and precise communication underscores my dedication to maintaining a high standard of typing proficiency.
Experience: 2 - 5 years
I am confident with my customer assistance since I provided a timely and accurate responses to customer emails, addressing their queries, troubleshootin issues and offerin solutions to meet their needs. I am good with problem solution by utilizing it and investigating and resolving customer complaints or technical issues efficiently. I can do all of this by knowing the product of the company and understanding it or services offered by the company, enabling me to provide detailed information and guidance to customers seeking assistance.
Experience: 1 - 2 years
I know the basics of excel and can utilize the tool’s powerful features to analyze travel trends, expenses and booking patterns, allowing me to generate insightful reports for management.
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