9 years of work experience in the travel industry (BPO)
Well-experienced in using Multiple GDS
Amadeus (9yrs) - Auto and Manual pricing / Building manual Transitional Stored Ticket ( TST )
Sabre (7yrs) - Auto and Manual pricing / Phase 4
Apollo (4yrs) - HHPR
TICO (Travel Industry Council of Ontario) passer
Able to multi-task
Adaptable and receptive to feedback
Team player
Experience: 5 - 10 years
Ticketing Agent (Amadeus, Sabre, Apollo) - Assisting customers and other agents through Chat, Email, and Calls on concerns related to air tickets. - Creating a new PNR for travel credit redemption (purge booking) - Reissuing and refunding tickets (voluntary and involuntary / Manual or auto) - Name change and name corrections - Fare rules interpretation -Working on GDS queues (Issuing new tickets for fare optimization, online request for exchange and cancellation)
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.