Jesu

Operations Management, Customer Support Lead

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 18th, 2024 (today)

Member Since

July 1st, 2016

Profile Description

My skills include Customer Service, Scheduling teaUpgrade to see actual infoetings via Teams, Managing calendars and emails, Creating and updating Customer Service manual for our client’s standard operating procedures with Google Docs, Gathering data for the social media marketing report (Facebook, Google Ads, Microsoft) using Google Spreadsheet, Doing quality-check on newly developed websites for clients before making them live, Doing back-end tasks on client’s store such as creating and updating website pages, adding products and variants, updating product titles, descriptions and price, and uploading product images, Managing a team and overseeing all customer service-related escalations and tasks such as plotting work schedules and hiring new agents, Updating marketing emails on client’s Klaviyo accounts, Proofreading marketing emails before they are scheduled to be sent out, Scheduling social media posts on Facebook and Upgrade to see actual info Upgrade to see actual info are the  tools that I am familiar with and have experience with: Microsoft Outlook, Gsuite, Gmail, Google Calendar, Monday, Trello, Google Docs, Google Spreadsheet, Shopify, WordPress, Kajabi, Reamaze, Gorgias, Zendesk, Klaviyo, Mailchimp, Microsoft Teams, Slack, Skype, WhatsApp, Hootsuite

Top Skills

Marketing » Content Creation » eMail Marketing

Experience: 2 - 5 years

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

I have handled different accounts in e-commerce businesses like third-party Apple watch bands seller, jewelry store, general gadget store, battle ropes, digital combat program, brain and weight loss supplements, and wine company.

Other Skills

Marketing » Email Marketing

Experience: 2 - 5 years

Basic Information

Age
32
Gender
Female
Website
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Address
Lazi, Siquijor
Tests Taken
IQ
Score:  125
DISC
Dominance: 26
Influence: 36
Steadiness: 22
Compliance: 17
English
C2(Advanced/Mastery)
Government ID
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