- Inbound Call
- Assist with customers questions and queries.
- Educate members with their insurance benefits and eligibilities.
Experience: 1 - 2 years
Customer Service Representative, Teleperformance Philippines (October 2023- September 2024) - Educate cardholders of regarding their cards program. - Attend to customer’s requests for balance, transaction history, card replacement etc… - Respond and address cardholders’ inquiries, concerns and complaints. Customer Service Representative Senior, Optum Global Solutions Philippines (August, 2022 - August, 2023) - Respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims. - Provide guidance in selecting the best benefit plan options and choosing a quality care provider.
Experience: 6 months - 1 year
Library Department at St. Jude College PHINMA (2018) - Collect and catalog library resources including books, films, and publications. - Maintain library records and ensure it is updated. - Code, classify, and catalog books, publications, films, audiovisual aids, and other library materials based on subject matter or standard library classification systems.
Experience: Less than 6 months
On the Job Training in the Chateau De Paradise Beach Resort in Pangasinan from November 26, 2021 to February 4, 2022 for a total of 700 hours Tasks includes: - Operational Package Training - Promotional Poster - Packages Advertisement Management - Infographics Advertisement - Seasonal Advertisement - Social Media Promotional Advertisement
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Sara Brumfield
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