Customer Service Representative and Technical Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

December 10th, 2023

Profile Description

With over six years of dedicated customer service experience, I am confident in my ability to contribute positively to a team/company. In my previous role as a customer service representative and technical support with Amazon and Google Play under well-known BPO companies here in the Philippines, I honed my customer service skills by resolving issues promptly, creativity in resolving issues, and providing troubleshooting steps. I'm adept at building rapport with customers, analyzing issues, actively listening to their concerns, and empathizing, ensuring they feel heard and valued. I take pride in my ability to troubleshoot and resolve issues effectively.

Below is a comprehensive list of my roles and responsibilities when I was working for Amazon Retail and Google Play.

* Providing information and assistance to potential customers before they make a purchase.
* Help customers with billing inquiries
* Supporting customers with questions or issues that arise after they have made a purchase. (Warranty)
* Monitoring the status of customer orders and liaising with courier services to ensure timely and accurate deliveries.
* Handling requests related to returns, refunds, and product replacements.
* Initiating Return Merchandise Authorizations (RMAs) for customers returning or replacing products.
* Providing information about promotions, assisting with gift cards, and helping customers with discounts.
* Offering technical support and guidance for customers experiencing issues with Amazon devices (e.g., Kindle, Echo) and digital content. (Apps, subscriptions, in-game purchases, music, etc.)
* Handling account-related tasks, which may include account setup, password resets, and general account management.
* Directing customers to specialized support teams when issues fall outside the scope of your support responsibilities.

I possess a robust set of communication skills, both verbal and written, enabling me to effectively engage with customers. My ability to provide clear instructions, empathize with customers, and deliver effective solutions has been consistently demonstrated throughout my professional experience. In addition to strong communication, my problem-solving and decision-making skills are exceptional. I excel in analyzing complex situations, identifying root causes, and proposing resolutions that are both effective and sustainable. I approach challenges with a detail-oriented mindset, ensuring thoroughness and accuracy in every task. Multitasking is a strength I bring to my work, allowing me to handle multiple responsibilities concurrently. My patience and resilience shine in situations involving challenging customers, as I am dedicated to maintaining a positive and customer-focused approach. Adaptability and a rapid learning curve characterize my work style. I can quickly adjust to changing priorities, learn new processes, and apply my skills in dynamic environments. This adaptability is complemented by my ability to work independently, requiring minimal supervision. In summary, my combination of communication proficiency, problem-solving acumen, detail-oriented approach, multitasking abilities, patience, resilience, adaptability, rapid learning, and capacity for independent work positions me as a valuable asset in roles that demand exceptional customer interaction and effective problem resolution.