Overview
Looking for full-time work (8 hours/day)
at $11.36/hour ($1,999.99/month)
Bachelors degree
Last Active
November 22nd, 2024 (today)
Member Since
December 9th, 2023
Profile Description
An accomplished Contact Centre Manager with an extensive background in service Delivery, Workforce and Capacity Planning, Training and Talent Development, and Process Improvement.
A 13-year BPO veteran driving business results and maximizing profitability through the delivery of exceptional product quality and service and prudent management of people, technology, and processes.
Proven ability to manage budgets; align technology strategy with corporate strategy; set business and group goals; and lead management teams to achieve project goals and exceed client expectations.
Top Skills
Professional Services » Management Services » Business Management
Experience: Less than 6 months
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
A 13-year BPO veteran driving business results and maximizing profitability through delivery of exceptional product quality and service and prudent management of people, technology and process. Proven ability to manage budgets; align technology strategy with corporate strategy; set business and group goals; and lead management teams to achieve project goals and exceed client expectations. • Lean Six Sigma Certified – Yellow Belt • Top 1 Contact Centre Manager in T-Mobile for 2 years 2021 & 2022 (TPCDO). • Q1 2023 Global Care Centre Manager for T-Mobile across all Philippine Vendor. • Q1 and Q2 2022 Awardee TOP Centre Manager Site level for Teleperformance CDO.
Office and Administration » Leadership
Experience: 2 - 5 years
Other Skills
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 44%
- Influence: 28%
- Steadiness: 14%
- Compliance: 14%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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