Renniel

Customer Service Representative/ Live Chat & Email Consultant

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

January 15th, 2025 (today)

Member Since

June 27th, 2016

Profile Description

I have helped people with hearing loss by transcribing telephone conversations using headsets and transcribing software. I have managed orders for large beverage company and ensured that all ordered internet services are turned up as scheduled. I also managed and responded to a volume of support tickets submitted via email and through support portal. Managed over 50 chats per day and remedied customer issues quickly. Acted as an escalation’s agent for chat conversations ten minutes and up. I answered over 50 customer calls per day, maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, exported and converted raw data from various databases and applications to extrapolate data into usable reports. Finally, I created business intelligence tools to capture client metrics.