Customer Service Representative/ Chat Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 19th, 2024 (yesterday)

Member Since

November 27th, 2023

Profile Description

Dedicated and empathetic Customer Support Representative with 5 years of experience providing exceptional service in fast-paced environments. Proven track record of resolving customer issues efficiently and exceeding service expectations. Adept at utilizing active listening and problem-solving skills to ensure customer satisfaction.
Key Skills:
Communication: Clear and articulate communicator, able to convey complex information in a user-friendly manner.
Problem Solving: Adept at analyzing situations, identifying root causes, and implementing effective solutions.
Empathy: Skilled in understanding and empathizing with customer needs, ensuring a positive and supportive interaction.
Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Professional Experience:
Previous Company - Customer Support Representative at Comcast and Cure Auto Insurance (05/2018 – 01/2023)
Resolved an average of 50-80 customer inquiries per day, achieving a 95% customer satisfaction rating.
Collaborated with cross-functional teams to escalate and resolve complex issues promptly.
Maintained detailed records of customer interactions and feedback to improve service processes.
Education:
College Under graduate, University of Mindanao (06/2016 – 03/2018)
Why Me:
I am passionate about delivering exceptional customer experiences and am confident in my ability to represent your company with professionalism and enthusiasm. My commitment to continuous improvement aligns with the dynamic nature of your organization, and I am eager to contribute to your team's success.
I am excited about the opportunity to bring my customer-focused approach to your company. Please feel free to contact me at Upgrade to see actual info orUpgrade to see actual infoto discuss how my skills and experiences align with your team's needs.
Thank you for considering my application.