Customer Service Pro | Tech Support |Medical/Dental VA

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

December 23rd, 2024 (yesterday)

Member Since

June 24th, 2016

Profile Description

I have over 8 years' experience in Customer Service and Sales.
I am highly motivated; I learn quickly, and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication.
I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude.
I also provide a wide range of Administrative Services including data entry, transcription, internet research, and email support. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calendar, Google Spreadsheet and Desktop.
I am more than willing to learn about products and services to help me provide the best possible support to customers.
I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

I offer a diverse skill set in customer support, honed during my 2.5 years at Corsair, where I excelled in providing assistance both through phone and email. As a Hardware Engineer, I developed a deep understanding of hardware components and troubleshooting techniques, delivering effective solutions to customers' technical inquiries. Additionally, my 1.5 years of experience in Player Support equipped me with adaptability and excellent problem-solving skills, enabling me to provide top-tier assistance to gamers.

Customer Support » Phone Support

Experience: 5 - 10 years

I bring a diverse skill set to the table with a strong background in customer support. During my 9-month tenure as a CSR for the Wellcare Health account, I mastered phone-based customer service, consistently providing exceptional support and resolving inquiries efficiently. As a Hardware Engineer - CSR at Corsair for 2 and a half years, I developed a deep expertise in hardware components and troubleshooting, enabling me to assist customers with technical issues effectively. Additionally, my 1 and a half years as a Player Support representative with Activision honed my adaptability and problem-solving abilities, as I consistently delivered top-notch assistance to gamers