Operations Manager, Senior CSR, VA, Book Formatter

I was responsible for analyzing the marketability of book cover designs, assigning projects of varying difficulty to designers with different skill levels, writing monthly performance reviews, and managing a team of over 25 members. My exemplary performance and consistent positive customer feedback resulted in my promotion from Customer Service Representative to General Manager in under a year.

I am a skilled book interior formatter with expertise in Adobe InDesign, which I mastered in under a month. This experience demonstrated my ability to quickly learn and adapt to new, complex tools, reaffirming my potential and capabilities. If you’re looking for a book interior that complements your cover and adds a touch of elegance, let’s discuss how I can assist. I provide both PDF files for print versions and EPUB files for eBooks, ensuring a polished and professional finish that will inspire you to create even more.

I worked as a Customer Service Representative, where my exemplary performance led to an early salary increase. Within less than a year, I was offered a higher position, which I had to decline due to relocating outside the city. Helping customers has always been a passion of mine, and I would welcome the opportunity to do so again.

I worked part-time as an Amazon Customer Support representative in 2018. However, after four months, I had to step away from the role due to the demands of giving birth and focusing on my family. Despite this, my experience in customer support remains valuable, and I am eager to return to this field when the opportunity arises.

In 2020, I worked as a live chat agent but had to leave the position due to ethical concerns. During the peak of COVID-19, I discovered that the store was misrepresenting the origins of their products, which conflicted with my values. Despite this, I thoroughly enjoyed engaging with customers and resolving their issues, and I am enthusiastic about the opportunity to contribute to a role where I can continue to help others.