Data Entry

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • • Knowledgeable to Micros and Opera Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer's information and determine the issue by evaluating and analyzing the symptoms Research required information using available resources; • Follow standard processes and procedures; • Identify and escalate priority issues per Client specifications; Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business. •

Keep records of calls placed and received by all departments and recording the call charges • • Must be polite and courteous while answering the phone • Open and close telephone functionality on the hotel front office software Knowledgeable in taking orders for In room dinning service for two hotels. •