Data Entry/VA/Researcher/Trainer

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 12th, 2024 (24 days ago)

Member Since

June 21st, 2016

Profile Description

Hello, I'm Upgrade to see actual info, and I've dedicated nearly five years of my professional journey to the dynamic and ever-evolving realm of Information Technology. Serving as an IT Service Desk Team Lead, I've had the privilege of leading a talented team and managing diverse communication channels, including chat, phone, and email. This role has not only sharpened my technical acumen but has also instilled in me a passion for providing top-notch support to end-users.

In my journey, I've worn various hats, spending over a year as a Technical Support specialist. This experience has allowed me to finesse my skills in troubleshooting technical issues and delivering solutions with clarity and efficiency.

Beyond the IT landscape, I've ventured into customer-facing roles, notably as a Customer Success Manager for Etsy shops and Amazon. Here, I played a pivotal role in ensuring the success and satisfaction of sellers, underscoring my commitment to fostering positive customer experiences.
Before diving into the world of e-commerce, I cut my teeth as a Customer Service Representative in the banking and finance sector. This stint equipped me with a solid foundation in understanding customer needs, handling financial inquiries, and delivering service excellence.

I bring to the table a proven track record of excellence in IT service management, technical support, and customer success. My ability to navigate through diverse roles in e-commerce, finance, and IT reflects my adaptability and unwavering commitment to delivering outstanding customer service. I'm ready to bring my skills and experiences to contribute meaningfully to any team or project.