Virtual Assistant, Sales Customer Service

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Manage real time adherence and proactively provide recommendation on operational performance