Richell

Customer Service/Sales/Bookkeeping/Copyediting

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Overview

Looking for part-time work (4 hours/day)

at $14.00/hour ($1,232.00/month)

Bachelors degree

Last Active

October 1st, 2024 (yesterday)

Member Since

June 14th, 2016

Profile Description

I offer exceptional Customer Service, Sales, and Virtual Assistance support, backed by extensive experience in the BPO industry. Throughout my career, I have worked as a Sales and Service Specialist, Customer and Technical Support respectively for renowned companies like Upgrade to see actual info, United Health Group, Qwest, and LTD Commodities, where I handled various responsibilities with utmost professionalism. 

With a bachelor's degree in Accounting, obtained in 2014, I bring a well-rounded educational foundation to my work. My academic background enhances my ability to understand complex information and apply critical thinking to problem-solving scenarios. 

When it comes to dependability, you can count on me. I pride myself on being fast, honest, and self-directed, consistently meeting deadlines and exceeding expectations. Reliability is at the core of my work ethic, and I continuously strive for excellence in everything I do.

As a Customer Service Representative and Copyeditor, I have honed strong analytical and multitasking skills, allowing me to efficiently handle multiple tasks simultaneously. I thrive in fast-paced environments and am quick to adapt to new challenges and technologies.

In summary, I offer a combination of extensive experience, a strong educational background, and a commitment to excellence. As your dedicated support, I will bring efficiency, reliability, and exceptional service to your organization, contributing to your overall success.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Marketing » Content Creation » Proofreading

Experience: 6 months - 1 year

I have a background as a Copyeditor for Springer Books, where I meticulously performed language edits, including punctuation, grammar, and syntax corrections. Working on diverse texts such as medical, business, and history books has sharpened my attention to detail and refined my linguistic expertise.

Customer Support

Experience: 5 - 10 years

I have worked as a Sales and Service Specialist for renowned companies like 1800flowers.com and LTD Commodities, where I handled various responsibilities with utmost professionalism. In my role, I efficiently managed customer orders, excelled in upselling techniques, and adeptly addressed inquiries, issues, and complaints. I possess strong problem-solving skills and effectively resolved customer concerns to ensure their satisfaction.

Other Skills

Accounting » Quickbooks

Experience: 1 - 2 years

I have work as Customer Technical Support for Quickbooks( Intuit ), mainly assisting callers in navigating QUICKBOOKS and walking them through any concern they have about Quickbooks over the phone.

Accounting » Bookkeeping

Experience: Less than 6 months

With a bachelor's degree in Accounting, obtained in 2014, I bring a well-rounded educational foundation to my work. My academic background enhances my ability to understand complex information and apply critical thinking to problem-solving scenarios. I have also worked as Audit Assistant in charge of reviewing payroll discrepancies, auditing Purchase Orders, etc.

Marketing » Telemarketing » Outbound Sales

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: Less than 6 months

I have worked as Technical Support for an Internet Provider, Qwest. I assist callers with their inquiries about their internet and helping them troubleshoot any connection issues over the phone.

Basic Information

Age
37
Gender
Female
Website
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Address
DUMAGUETE CITY (CAPITAL), NEGROS ORIENTAL
Tests Taken
English
C2(Advanced/Mastery)
Uploaded ID
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