I am strong-willed, coachable,
attentive-learner and I am adaptive to certain changes in the work environment. I am seeking a junior or senior-level position where I can perform my skills and share my knowledge to create a huge positive impact to the organization's success.
Experience: 2 - 5 years
I have worked as a technical support representative for more than 3 years and my main task is to communicate to the customers through email, specifically using Zendesk. This includes troubleshooting, case updates and follow-ups through professional email communications.
Experience: Less than 6 months
I have background in outbound calls as a technical support representative and cold-caller. In this skill, I remain professional and grounded agent amidst the customers' level of issues.
Experience: 6 months - 1 year
I have the knowledge and skills in setting appointments, making sure that all the customers' contact details are correct and proper expectations have been set.
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